Return & Refund Policy

Hamaki Apparel (Pvt) Ltd

At Hamaki, we take pride in delivering high-quality mosquito nets made with care and strict quality control. If you are not fully satisfied with your purchase due to a manufacturing defect, we are here to help.

Eligibility for Returns

We accept returns only for manufacturing defects under the following conditions:

The product must have a clear manufacturing fault (e.g. stitching defects, fabric damage, zipper malfunction).
The return request must be made within 7 days of receiving the product.
The item must be unused, unwashed, and in its original condition with original packaging.

Items Not Eligible for Return

Returns will not be accepted for:

Change of mind
Incorrect size or colour selected by the customer
Normal wear and tear
Damage caused by improper use, washing, or handling
Customised or special-order products (if applicable)

Return Process

Please contact us within 7 days of delivery via:
- Email: Info@hamaki.lk
- WhatsApp / Phone: +94771171771
Share your order number, photos/videos clearly showing the defect, and a brief description.
Our team will review the request and notify you of approval or rejection within 2–3 business days.

Refunds or Replacements

If approved, we will offer either:
- A replacement product, or
- A refund, depending on stock availability and customer preference.
Refunds will be processed to the original payment method used via PayHere.
Refund processing time may take 7–10 business days after approval.

Return Shipping

If the return is approved due to a manufacturing defect, Hamaki Apparel (Pvt) Ltd will bear the return shipping cost.
If the defect is not confirmed, the product will be returned to the customer at their expense.

Contact Information

For any return or refund inquiries, please contact:

Hamaki Apparel (Pvt) Ltd
Website: https://hamaki.lk
Email: Info@hamaki.lk
Phone / WhatsApp: +94771171771